kuc9 Privacy Policy — Your Data, Your Rights

This Privacy Policy applies to kuc9 (operated at kuc9.app) and governs the collection, use, storage, and disclosure of personal information provided by users who register, visit, or otherwise interact with the kuc9 platform. By using kuc9, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

kuc9 collects and processes personal data only to the extent necessary to provide a safe, fair, and fully functional gaming service. We do not collect data speculatively or for purposes unrelated to delivering and improving the kuc9 platform. This policy should be read alongside the Terms and Conditions, which together form the full user agreement.

When you register, verify your account, make a deposit, or interact with kuc9 in any way, we may collect the following categories of personal information.

• Identity information: full name, date of birth, national ID number or passport number, and a photograph where required for KYC verification
• Contact information: mobile phone number, email address, and residential address (city and district within Bangladesh)
• Financial information: transaction records, deposit amounts, withdrawal requests, payment method identifiers (e.g. the registered bKash or Nagad account number associated with your profile), and account balance history
• Technical information: IP address, device type, operating system version, browser type, screen resolution, and session data captured when you interact with the platform
• Behavioural information: gameplay patterns, game preferences, betting history, session duration, and frequency of platform usage — used to personalise your experience and support responsible gaming monitoring

We do not collect sensitive personal data such as religious beliefs, political opinions, or biometric data beyond what is strictly required for age and identity verification under our KYC obligations.

kuc9 uses personal data only for legitimate purposes directly connected to operating and improving the platform. The primary purposes are as follows.

• Account management: creating, verifying, and maintaining your player account, including processing deposits, withdrawals, and account security requests
• Legal compliance: fulfilling obligations under applicable KYC, anti-money laundering (AML), and fraud-prevention regulations that apply to kuc9's operations
• Platform improvement: analysing aggregated and anonymised usage data to identify technical issues, improve game performance, and enhance the overall user experience for players across Bangladesh
• Responsible gaming monitoring: using behavioural data to identify patterns that may indicate problem gambling and, where appropriate, prompting players to review available support tools
• Communications: sending you account-related notifications such as deposit confirmations, withdrawal updates, bonus alerts, and security notices via your registered mobile number or email address

All financial transactions on kuc9 are processed through trusted payment partners operating in Bangladesh, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. When you make a deposit or request a withdrawal, your payment data is transmitted directly to these providers using encrypted channels. kuc9 does not store full card numbers or complete mobile banking credentials on its own servers.

If you believe there is an error in your transaction history or if an unauthorised payment has been processed through your account, contact kuc9 support immediately. Please do not share your payment provider PIN or password with kuc9 or any third party — kuc9 support will never request these credentials.

kuc9 does not sell, rent, or trade your personal information to third parties for marketing or any commercial purpose. Personal data may be shared in the following limited circumstances only.

• Service providers: kuc9 works with third-party providers who supply technical infrastructure, payment processing, and fraud detection services. These providers receive only the minimum data necessary to fulfil their service function and are contractually required to handle it securely
• Legal obligations: kuc9 may disclose personal information to regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law or in response to a valid legal order
• Fraud and AML: transaction data and account information may be shared with financial intelligence units or partner institutions where kuc9 is required to report suspicious activity under applicable anti-money laundering obligations
• Business transfers: in the event of a merger, acquisition, or sale of all or part of kuc9's business operations, player data may be transferred as part of that transaction. Affected players will be notified before their data is transferred and subjected to a different privacy policy

kuc9 does not provide personal data to advertising networks, data brokers, or social media platforms for targeted advertising or profiling purposes.

kuc9 uses cookies and similar tracking technologies to deliver a functional, secure, and personalised experience. Cookies are small text files stored on your device when you visit kuc9.app. We use the following types of cookies.

• Essential cookies: required for the platform to function correctly, including maintaining your login session, remembering language preferences, and ensuring secure navigation between pages
• Analytics cookies: collect anonymised data about how players navigate and use the platform, helping the kuc9 team identify performance issues and improve the overall product
• Security cookies: used to detect and prevent fraudulent activity, account takeover attempts, and unusual access patterns that may indicate a security threat to your account

Most modern browsers allow you to control cookies through browser settings. Please note that disabling essential cookies may prevent certain features of kuc9 from working correctly, including login and payment flows. We do not use third-party advertising cookies or tracking pixels for retargeting purposes.

kuc9 retains personal data only for as long as it is necessary to fulfil the purposes described in this Privacy Policy, including any period required by applicable legal, regulatory, accounting, or reporting obligations. Account data and transaction records are generally retained for a minimum of five years following account closure to satisfy anti-money laundering and financial compliance requirements.

When personal data is no longer required, kuc9 will delete or anonymise it securely. Players who close their account may request confirmation of data deletion, subject to any retention obligations that legally prevent immediate erasure. Please contact [email protected] to submit a deletion request.

As a registered user of kuc9, you hold the following rights in relation to your personal data. To exercise any of these rights, contact the kuc9 support team with your request. kuc9 will respond within a reasonable timeframe.

• Right of access: you may request a copy of the personal data kuc9 holds about you at any time
• Right to rectification: if you believe personal data held about you is inaccurate or incomplete, you may request that it be corrected
• Right to erasure: subject to legal retention obligations, you may request the deletion of your personal data following account closure
• Right to restrict processing: you may request that kuc9 limit the way it processes your data in certain circumstances, such as while a dispute over accuracy is being resolved
• Right to withdraw consent: where kuc9 processes your data on the basis of your consent (e.g. for marketing communications), you may withdraw that consent at any time by contacting support

Please note that exercising some of these rights — particularly the right to erasure — may affect your ability to use certain features of the platform. kuc9 will inform you of any such impact before processing your request.

kuc9 implements industry-standard security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include SSL (Secure Socket Layer) encryption for all data transmitted between your device and kuc9's servers, firewalled server infrastructure, access controls that restrict employee access to personal data on a need-to-know basis, and regular security audits of platform infrastructure.

While kuc9 applies robust technical safeguards, no online platform can guarantee absolute security against all threats. Players are strongly encouraged to use a strong, unique password for their kuc9 account, enable any available two-factor authentication, and contact support immediately if they notice any suspicious activity on their account.

kuc9 is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If kuc9 becomes aware that personal data has been collected from an individual who is under 21 years of age, that data will be deleted prompt ly and the associated account will be suspended. If you believe a minor has registered on kuc9, please contact us at [email protected] immediately.

kuc9 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, the updated policy will be posted on this page with a revised effective date. Where the changes are significant, kuc9 will make reasonable efforts to notify registered players directly via their registered email address or through an in-platform notification.

Your continued use of kuc9 following the posting of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should discontinue use of the platform and may request closure of your account by contacting kuc9 support.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way kuc9 handles your personal data, please contact the kuc9 support team. We are available around the clock to assist players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond.

Email us at: [email protected]